CSQ is a fully automated, technology driven tool designed for an independent assessment of the service quality delivery at each step of the Air Cargo Supply Chain
Preview the CSQ dashboard.
Assess your cargo service across 51 parameters ranging from environment, handling, storage and many more
An independent evaluation provides you first step in improving quality by measuring it.
For the first time in aviation history, TIACA has developed standardized measurement criteria to benchmark cargo service quality.
Know your strengths & focus on clearly defined improvement areas.
Understand performance of industry leaders and peers.
Prioritize your investments based on customer feedback.
Learn the secret sauce of success of industry leaders.
TIACA’s online Cargo Service Quality (CSQ) rating tool covers every aspect of air cargo processing, including
The first Phase of CSQ has been launched for Cargo Terminal Handlers and Airports. Join the leading cargo terminals of the world.